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Help

If you have any question Please feel free to send us a message at: Support@beautychain.net. All the messages will be reply in 24 hours in weekdays and will be in 48 days on weekends.

 

F&Q:

Q: What is the condition of Items we are selling?

 

A: We only sell Brand New items.

 

Q: How long is handling time after I pay for my order?

 

A: It usually takes about 24 hours to ship your package on weekdays. All the order placed during the weekend(Saturday & Sunday), we will ship it out the following Monday.

 

Q: How long takes to receive my package after I pay?

 

A: For US domestic customer, package usually takes 2-7 business days to deliver it to you. For internation buyer, If the pakage ship it by first class mail internation with no tracking number. It will take 14-24 business days to arrive. If the pakage ship it by EMS with tracking information, it should takes 7-10 business days to arrive.

 

Q: What's your return policy?

 

A: We accept return in 30 days after buyer receive their item. Buyer must contact us first before send item back to us. Buyer will pay for the shipping for return package unless defect items we will pay for the shipping fee.

 

Q:What information do we collect?

A:We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

 

Q: What do we use your information for?

A: Any of the information we collect from you may be used in one of the following ways:

; To process transactions,Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

 

Q:How do we protect your information?

 

A: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

 

Q: Do we disclose any information to outside parties?

A: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Contact Us:

If you have any question Please feel free to send us a message at: Sales@beautychain.net. All the messages will be reply in 24 hours in weekdays and will be in 48 days on weekends.